IT Support Analyst

Division: Practice Services 

Department: IT 

Employment Type: Full Time Permanent 

Application Closing Date: 13 February 2026

About Us

McGrathNicol is a specialist Advisory and Restructuring firm, helping businesses improve performance, manage risk, and achieve stability and growth. Guided by our values of Understanding, Commitment, and Impact, we are high-performing, client-focused, and proud of our collegiate culture. Our people are at the heart of everything we do, and we are committed to attracting and retaining exceptional talent.

The Opportunity

We are seeking an experienced IT support professional to join our national IT team based in Sydney. You will support the firm’s IT environment, including support for laptops, meeting rooms, printers and mobile devices, as well as applications, software and user access. You will report to the National Operations Manager and work closely with the national IT team.

Key Responsibilities

• Deliver high quality customer service in a timely manner.
• Provide technical knowledge and act as the first point of contact for support issues via phone, email or in person.
• Follow standard Service Desk operating procedures by accurately logging requests and incidents using Fresh Service.
• Identify and escalate complex issues to senior team members as required.
• Troubleshoot and/or perform installations of hardware and software.
• Perform ad-hoc maintenance on peripheral equipment such as laptops, printers, mobile handsets and other IT hardware.
• Administer and update IT systems such as Azure Active Directory, Entra ID, Intune and Office 365 Administration.
• Maintain and develop IT processes, procedures and work instructions.

About You

• Strong written, verbal and interpersonal communication skills.
• High attention to detail with a customer-focused and service-oriented mindset.
• A can-do attitude towards problem-solving and technical troubleshooting.
• Proven time management skills and the ability to work independently.
• Demonstrated commitment to continuous improvement.
• Proactively identify opportunities to enhance systems, processes and user experience.

Qualifications and Experiences

• Experience in an IT support or service desk role supporting Microsoft environments.
• Information Technology qualification or relevant certification.
• Microsoft certification and/or ITIL Foundation Certificate (preferred).
• Intermediate to advanced knowledge of Microsoft Office 365 and mobile device support and management.
• Intermediate understanding of network management and LAN/WAN concepts.
• Experience with Fresh Service or a similar ticketing system.
• Experience with Windows Server for items such as Azure Active Directory and Print Services etc.

Why Join Us?

At McGrathNicol, you’ll thrive in an empowering environment where your expertise drives real impact. We offer a competitive annual bonus program, alongside exceptional training and career development opportunities. Our inclusive culture fosters growth through personalised mentorship. You’ll also benefit from comprehensive support such as 26 weeks parental leave, additional leave options, employee assistance, health and wellbeing programs, and opportunities for social and community engagement.

Join us and be part of a team that values your contributions and supports your success.

Interested?

If you're ready to make a lasting impact and grow your career, apply today to join our dynamic team at McGrathNicol.